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Job Opportunity: Support Engineer at AdColony in Turkey 2019

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Job Opportunity: Support Engineer at AdColony in Turkey 2019

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AdColony is looking to hire a Support Engineer to join the team in Istanbul, Turkey. The employee will be responsible for supporting escalated issues from the publishers, Ad Operations and Trafficking team. He/she will also work closely with Engineering and Product team to validate bugs in the system and suggest new features to improve the system. He/she will use their technical skills to troubleshoot and do deep analysis on common ad support issues such as campaign pacing, ad serving, and reporting discrepancies.

Job Responsibilities

  1. 2nd level support for tickets coming in from customers
  2. Work with different Advertising Tags including VAST video, static images, HTML, and Javascript
  3. Troubleshooting production level logs on servers running in a cluster setup
  4. Troubleshooting problems on mobile devices, 3rd party applications, front-end UI, back-end servers, and databases.
  5. Reproducing, filing, and verifying bugs.  Jira experience is a plus.
  6. Analyzing reports, discrepancies, and any illogical counting.

Primary Skills

  1. Worked in a Linux/Unix environment, Unix commands, some scripting
  2. Analyzing server-side production logs
  3. Database experience running queries using MySQL, Google Big Query
  4. Experience communicating and working with external customers and 3rd party vendors
  5. Work with a multi-group environment and support requests from various groups
  6. Excellent communication skills, written and oral
  7. Self-motivated, ability to adapt, and view problems from an outside perspective
  8. Experience working in a 24-7 Production Level environment
  9. Experience in Advertising domain and/or mobile industry a plus
  10. Worked with a ticketing system to communicate with customers
  11. Knowledge of Scripting languages, PHP, HTML, and Javascript
  12. Experience with LAMP stack environment
  13. BS in Computer Science or equivalent
  14. Work in a Global based company. Flexible work hours


  • MS Office, Putty, MySQL, Fiddler, Charles, Eclipse, Jira, Wire Shark, WinSCP, FTP, Firefox & Firebug.


United Arab Emirates, Bahrain, Djibouti, Algeria, Egypt, Iraq, Jordan, Comoros, Kuwait, Lebanon, Libya, Morocco, Mauritania, Oman, Palestine, Qatar, Saudi Arabia, Sudan, Somalia, Syria, Tunisia, Yemen
Country of residence
Any Country
Both gender
Technology, Engineering

Opportunity Information

Opportunity Targeting
Young Professionals
Monthly salary
Opportunity will take place in
Required Documents

Educational Conditions

Required Specialties
Computer and Information Sciences
Educational Level
Required Languages
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AdColony is the global leader in in-app mobile video advertising and a mobile industry technology pioneer bringing to market the... More details