Job Opportunity at Siemens in KSA: Customer Service Engineer

Closing date :
2019/11/13
Job Opportunity at Siemens in KSA: Customer Service Engineer

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Siemens Healthineers in KSA is looking to hire a Customer Service Engineer to be based in it's Healthcare City office based in Riyadh to the next possible start. 

Mission:

  • Execute all service activities assigned to him, which are coordinated via the Customer Care Center, in an adequate and appropriate manner.
  • It will include all service incidents, installation, preventive maintenance and system modification on demand.

Key Responsibilities:

  • Perform installations, start-ups, maintenance, repairs, and updates of all products within his/her assigned area of responsibility, assisting with other products under supervision.
  • Communicate and accept all operative advice from the Customer Care Center.
  • Supporting the SERVOR Service process and ensure optimal performance in all process activities related to his/her area of responsibility
  • Escalate incidents according to the defined parameters and inform The Customer care Center on all escalation issues.
  • Report any customer complaints with proper documentation to the CCC
  • Ensure QA testing tools and equipment are calibrated and properly used, and report the usage on all related service reports.
  • Comply with national and local regulations and safety standards, as well as technical and operational guidelines from Siemens Healthcare
  • Achieve and Maintain the highest level of customer satisfaction, in particular within the framework of Siemens Healthcare, Customer Services
  • All responsibilities and jobs must be performed as cost-effectively as possible, without compromising the quality of work.

Qualification:

  • Bachelor Degree in Biomedical, Electronic or Electrical Engineering·Analytical skills to diagnose and troubleshoot a problem
  • Minimum 3 years of relevant experience
  • Basic IT and networking skills
  • Business and process knowledge
  • For IT (SY) CSE, Detailed DICOM, HL7, PACS and RIS knowledge.
  • Long term experience in medical imaging.
  • Fluency in English language for international training & Service Documentation.

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Eligibility

Nationality
Saudi Arabia
Country of residence
Saudi Arabia
Gender
Both gender
Interest
Health, Technology, Science, Engineering

Opportunity Information

Opportunity Targeting
Mid Career Professionals
Funding
Monthly salary
Opportunity Coverage
Other
Opportunity will take place in
Saudi Arabia
Required Documents
CV, others

Educational Conditions

Required Specialties
Engineering
Educational Level
Bachelor
Required Languages
English
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