Online Course: Effective Communication in the Globalized Workplace

The National University of Singapore, through the platform of Coursera, offers the Effective Communication in the Globalized Workplace Specialization for those who are preparing to enter the work place. Through this specialization which includes 4 courses, there will be some key cultural and linguistic features that it explains characterizing effective communication in this increasingly diverse and internationalized workplace. The courses are divided into:

[1] Establishing a Professional ‘Self’ through Effective Intercultural Communication: The course begins by highlighting the need to take into consideration cultural values when we communicate in a multicultural community and workplace. It also discusses some effective communication skills required to build relationship with colleagues in a globalized workplace.

[2] Strengthening Your Widening Network: This course aims to equip you with a workplace discourse that facilitates familiarity with practices in the working environment and to help you appreciate the complexities inherent in the organizational structure and hierarchy.

[3] Engaging in Persuasive and Credible Communication: Persuasive communication is essential to any professional workplace. From a simple email request for a colleague to help you, to developing a presentation for the board of directors, these are acts of communication that require a good degree of persuasion. This course provides you with the key skills of persuasion in the context of professional communication.

[4] Becoming Part of the Globalized Workplace: The final course aims to build learners’ confidence and adaptability when communicating in cross-cultural environments as they assume leadership responsibility to communicate influence in persuasive workplace contexts.

[5] Effective Communication in the Globalized Workplace - The Capstone: The Capstone Project for this specialization requires you to demonstrate your understanding of the courses and integrate the knowledge and skills learned in real workplace scenarios. In particular, you will be given a choice of a few projects based on scenarios and case studies drawn from different workplaces. The Capstone Project is to be completed within six weeks and evaluation will be done via a combination of peer and tutor assessment.

There are no limits for applying but this is designed for people who are preparing to enter a workplace, especially a very international one.

By the end of the course, you will learn how to communicate effectively to establish relationships with colleagues in a culturally and linguistically diverse community and workplace. You will also demonstrate awareness of the nature, intricacies and complexities of communication.

The National University of Singapore aspires to influence the future through education, research, and service. A leading global university located in Asia, the National University of Singapore is Singapore’s flagship university, and offers a global approach to education and research with a focus on Asian perspectives and expertise.