Examine Communication Rules and Patient Preferences in Healthcare

How much communication is too much and how much is too little when reaching out to your patients and their responsible parties? To answer this straightforward question, healthcare organizations are expected to separate and earmark particular proposed communications based upon purpose to stay aligned with several laws. A handful of federal laws map different rules for assuring that both the method and frequency with which you communicate with your patients (and their responsible parties) is consistent with your patients expectations and permissions. Under Federal Communication Commission (FCC) rules, different types of HIPAA communications are now treated differently. In addition, under the Federal Trade Commission (FTC) rules - any uses or disclosures made of patients non-public information that are not expressly permitted by consumers could even be viewed as a healthcare breach because of the unauthorized access. Finally, the U.S. Department of Health and Human Services (HHS) who administers HIPAA - may have its own perspective on what permissions you must have to communicate with patients and their responsible parties. In this presentation we will take a practical look at all of these rules and guidelines for how to communicate, how often to communicate, and how to learn and honor your patients communication permissions and preferences.

Who Is This Course For?

This course is designed for healthcare professionals, medical office managers, and staff responsible for communicating with patients and managing their health information.

Requirements

There are no specific prerequisites required to attend this course.

What You Will Learn

• Understanding of federal regulations regarding communications in healthcare.
• Knowledge of FCC and FTC rules related to communicating with patients.
• How to respect patient permissions and preferences in communications.
• Managing and identifying different types of communications according to HIPAA requirements.
• Application of best practices for ensuring compliance while communicating with patients.

After Completing This Course You Will Be Able To

• Identify and implement effective communication strategies with patients.
• Apply federal rules to avoid privacy violations in communications.
• Properly handle patient preferences and permissions.
• Develop communication protocols compliant with HIPAA, FCC, and FTC regulations.
• Ensure effective and secure communication with patients and their responsible parties.

Course Costs

The course costs $149.

What Is Included?

• 64 minutes of recorded lectures.
• Certificate of Completion.