Internship Opportunity at Siemens in UAE in Customer Care Support

Siemens offers an internship opportunity in the UAE in Customer Service Support. Support the Customer Care Center's (CCC) team in Dubai by handling main IT tools monitoring, data entry, task creation and development of special portals.

Responsibilities:

The first 3 months will be spent on these tasks to gain experience with them and know the requirements as a user. Then they start a major project for digitalizing/automating as many of these tasks as possible which will form their basis for learning on the internship:

• Assist monitoring and KPIs for technical support tickets – escalate delayed cases as well as weekly reporting on open tickets
• GSP Support – a creation of GSP activities, monitor unassigned activities, GSP data quality monitoring, productivity reporting data exports
• NPS data generation, filtration via CCC, and related phone calls
• Monthly KPI reporting as well as SRR report preparation for HQ
• Monitor customer portals for the latest RFQs for spares e.g. PDO, QAPCO, etc.
• HQ request creation in CIGO, use of Spares on Web
• Daily maximizer case monitoring – more info reminders, SSS/HQ reminders
• Order tracking and expediting – monitor unbooked orders, trace and update orders till confirmation of delivery, post-delivery clarifications
• Service mall rollout support – factor uploads in SAP, creation of customer and user accounts in mall
• Track repair and the investigation status and flag delays.

Required Skills and Qualifications:

• Preferred study/experience background in business management with a good IT background.
• Self-initiative, team player.
• A commitment of 6 months minimum to a full-time internship.

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