Job Opening for Kuwaitis as Call Center Agents at Al-Babtain Group

Al Babtain Group in Kuwait has an opening for a Kuwaiti Call Center Agent, they will be responsible for acting as a liaison between various customers and the business entities; answering customers' inquiries and questions regarding the products, services, or calls customers and potential customers inquire about; collecting information; conducting follow-ups; and marketing the company's products and services. 

Responsibilities:

• Answering inbound calls and assisting customers who have particular inquiries or questions.
  
• Initiate outbound calls and interact with customers and potential customers to build customer’s interest in the services and products offered by the company.
  
• Use effective sales and soft-skill communication techniques to convince the customers with our services and products.
  
• Identifying sales opportunities and presenting benefits and key features of products effectively to acquire new business.
  
• Conduct Customer satisfaction surveys face to face.
  
• Conduct all telephone activities such as after sales surveys, feedback surveys, reminder activities, etc.
  
• Provide customer service of the highest level.
  
• Update Kerridge system with changes and the status of each customer/prospective customer
  
• Provide feedback regularly on the effectiveness and soundness of policies and procedures of the customer service department.
  
• Follow up the calls of the customers with clerical duties which include calling, emailing, faxing, and filling out paperwork.

Required Experiences & Skills 

1. Two (2) years minimum experience in similar a position or a field related to business (automotive field is preferable).
   
2. High School Diploma/University degree preferable.
3. Good Command of English and Arabic.
4. Good command of computer.
5. Customer focus.
6. Active listening.
7. Good communication skills.