Job Opportunity As A Security Problem Manager At Orange Egypt

Orange is offering a job opportunity in Cairo, Egypt as a Security Problem Manager. Security Problem Manager ensures that standardized methods and procedures are used for efficient and prompt handling of all problem in order to minimize the impact of problem upon service quality and consequently identifies opportunities to improve the day-to-day operations of the Security organization.

Eligibility Criteria:

Skill profile:

• Good understanding of networking concepts
• Good understanding of Security Concepts & technologies
• Very good project communication & facilitation skills
• Strong problem solving and analytical skills
• Real leadership to lead transversal activities and crisis
• Ability to work under pressure
• Good interpersonal, team-build and leadership skills
• Proactive, self-motivated and determined attitude

Your technical skills include:

• 5 years of work experience in IT/Telecom industry
• Good understanding of Service Management standards like ISO 20K
• Working knowledge of ITIL Service Management framework

Your soft skills include:

• Strong communication skills
• Ability to work autonomously
• Ability to identify -reactively  pro-actively problems and provide solutions to resolve them
• Ability to provide advice, coordination and leadership while in security crisis
• Excellent language skills: full professional level in both verbal and written English
• Excellent language skills: full professional level in both verbal and written French
• Ability to communicate with multiple levels of an organization, including interaction with senior level business partners and with the customers.
• Having a strong character can do attitude and possess a quality driven and customer focused mindset
• Ability to identify problems and work to resolution (see things through) and motivate others to complete tasks on time.

Behavioral skills:

• Agility & flexibility
• Sense of innovation
• Results driven
• Good communication skills
• Prioritization and balance
• Customer service orientation
• Good overview of the operational constraints.
• Negotiation, presentation, and organization

Job Duties:

• Executes the Problem Management process tasks in adherence with global and local requirements.
• Escalates risks and issues to the Problem Management Process Owner
• Supports Problem Management reporting (KPIs and customer SLAs)
• Drives implementation of standard execution of the Problem Management process
• Accountable for the delivery of Root Cause Analysis and problem resolution within given target duration
• Responsible for acting as an escalation point to expedite problem resolution
• Responsible for providing regular feedback to the Problem Management Global Process Owner
• Responsible for coordinating problem resolution involving internal support groups, vendors, suppliers, customers and managing any roadblocks
• Ensures that necessary reports (e.g. RCA, Post Implementation Review, etc.) are delivered
• Ensures quality of Known Error record and the Knowledge Database
• Coordinates with operations teams, suppliers, 3rd parties, etc. to ensure timely problem resolution.
• Conducts Post Resolution Review of critical problems/incidents.
• Ensures that Problem Management KPIs are reported and their targets met
• Builds awareness of a Problem Control Process across engaged parties

About Orange:

Orange S.A., formerly France Télécom S.A., is a French multinational telecommunications corporation. It has 256 million customers worldwide and employs 95,000 people in France, and 59,000 elsewhere. It is the tenth-largest mobile network operator in the world and the fourth largest in Europe after Vodafone, Telefónica and VEON. In 2015, the group had revenue of €40 billion. The company's head office is located in the 15th arrondissement of Paris. The current CEO is Stéphane Richard. The company is a component of the Euro Stoxx 50 stock market index. Orange has been the company's main brand for mobile, landline, internet and IPTV services since 2006. It originated in 1994 when Hutchison Whampoa acquired a controlling stake in Microtel Communications during the early 1990s and rebranded it as "Orange". It became a subsidiary of Mannesmann in 1999 and was acquired by France Télécom in 2000. The company was rebranded as Orange on July 1, 2013.

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