Applicant criteria
NationalityUnited Arab Emirates, Bahrain, Djibouti, Algeria, Egypt, Iraq, Jordan, Comoros, Kuwait, Lebanon, Libya, Morocco, Mauritania, Oman, Palestine, Qatar, Saudi Arabia, Sudan, Somalia, Syria, Tunisia, Yemen
SpecialityComputer and Information Sciences
Gender
- Both
Opportunity criteria
Opportunity FieldTechnology and Programming
Job locationTurkey
Needed documentsCV
Deadline2019-01-22
Opportunity description
AdColony is looking to hire a Support Engineer to join the team in Istanbul, Turkey. The employee will be responsible for supporting escalated issues from the publishers, Ad Operations and Trafficking team. He/she will also work closely with Engineering and Product team to validate bugs in the system and suggest new features to improve the system. He/she will use their technical skills to troubleshoot and do deep analysis on common ad support issues such as campaign pacing, ad serving, and reporting discrepancies.
Job Responsibilities
- 2nd level support for tickets coming in from customers
- Work with different Advertising Tags including VAST video, static images, HTML, and Javascript
- Troubleshooting production level logs on servers running in a cluster setup
- Troubleshooting problems on mobile devices, 3rd party applications, front-end UI, back-end servers, and databases.
- Reproducing, filing, and verifying bugs. Jira experience is a plus.
- Analyzing reports, discrepancies, and any illogical counting.
Primary Skills
- Worked in a Linux/Unix environment, Unix commands, some scripting
- Analyzing server-side production logs
- Database experience running queries using MySQL, Google Big Query
- Experience communicating and working with external customers and 3rd party vendors
- Work with a multi-group environment and support requests from various groups
- Excellent communication skills, written and oral
- Self-motivated, ability to adapt, and view problems from an outside perspective
- Experience working in a 24-7 Production Level environment
- Experience in Advertising domain and/or mobile industry a plus
- Worked with a ticketing system to communicate with customers
- Knowledge of Scripting languages, PHP, HTML, and Javascript
- Experience with LAMP stack environment
- BS in Computer Science or equivalent
- Work in a Global based company. Flexible work hours
Tools
- MS Office, Putty, MySQL, Fiddler, Charles, Eclipse, Jira, Wire Shark, WinSCP, FTP, Firefox & Firebug.