Job Opportunity as A Customer Service Representative at Souq.com in Jordan

Souq.com is looking for a self-motivated Customer Service Representative to join their team. 

Responsibilities:

[1] Delivering first-level support to customers, in line with Souq.com brand values and defined SLAs, in order to successfully resolve customer issues/ complaints.

[2] Providing comprehensive and knowledgeable information and service to customers regarding retail and market place products and services in order to maintain positive customer satisfaction levels.

[3] Communicating with customers clearly, with a high-level of proficiency in customer-handling in order to positively present the Souq.com brand and its products and services.

Qualifications:

[1] Be customer service-minded and focus on solution providing.

[2] Ability to communicate effectively and clearly.

[3] Provide comprehensive solutions.

[4] Be self-motivated and take initiative.

[5] Ability to respond positively to working in a pressured environment.

[6] Work well with a team and be co-operative.

[7] Experience or education in technology or ecommerce or related areas would be a plus.

[8] Language proficiency in one or more of the following languages - English/Arabic.

[9] Keyboard proficiency and MS Office/PC skills.

[10] Be flexible and adjust to changing business needs and environment.