Job Opportunity as Technical Services Specialist at Unifonic in KSA

Unifonic has a vacancy for a Technical Services Specialist in Riyadh, Saudi Arabia, that will be responsible for engaging in On Call and Interactions with Clients, in addition to system operations and stability, monitoring the client's traffic and taking fast actions for some issues, extracting needed reports, and testing new technologies.

Qualifications for the job:

1. Hands-on 5+ years of recent experience in a Linux environment.
2. Strong telecommunication experience in SMSC or VOIP [SMPP, TELESTAX, KANNEL].
3. Experience in complex network troubleshooting.
4. Bachelor's Degree in Engineering or Applied Science (Physics, Computer Science,... etc).
5. Native In Linux Administration in AWS, Azure or Google Cloud Environment.
6. Ability to configure VPN and engage with the client for troubleshooting.
7. Strong problem solving and analytical skills.
8. Fluent in English with excellent writing/editing and verbal communication skills.

Duties of the chosen TSS include but not limited to:

1. Monitor and maintain systems.
2. Provide support, including procedural documentation and relevant reports.
3. Test and evaluate new technologies.
4. Work with all internal groups, including support, sales, engineering, product management, and consulting.
5. Measure product performance and recommend design modifications to existing products.
6. Investigate unusual or unsatisfactory product performance to determine root cause and preventative actions.
7. Perform client technical presentations.

Required Documentation:

1. CV.
2. 2-minute video an applicant explains what attracts her/him to Unifonic? and What is the value he/she can add to Unifonic as a Technical Services Specialist?
3. Cover Letter (Optional).

About Unifonic:

Unifonic was founded in 2006 to provide cloud-based communication tools to business customers and enables the integration of text and voice-based solutions through its API platform. Therefore, Unifonic eliminates the need for costly hardware infrastructure making business communication simple, fast, and cost-effective.

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