Job Opportunity as a Change Manager in Egypt

Orange company offers a job opportunity as a change manager in Egypt.

You will be responsible for:

1. Manages changes on network infrastructure for designated customers.
2. Ensures the proper handling of the change requests.
3. Defines a list of pre-authorized changes.
4. Validates the technical aspects of the change requests, and assesses the business impact on the customer.
5. Evaluate the risks and effects on the availability of the service.
6. Leads the change advisory board to approve or reject significant change projects.
7. Approves minor change projects directly.
8. Schedules change requests and change projects and ensure availability of required resources (human, hardware, or software/configurations).
9. Communication on change preparation & guideline to achieve internal customer confidence.
10. Reviews all changes for effectiveness and efficiency (after completion).
11. Coordinates between different teams involved in the change implementation.
12. Provides expertise support to CSM's in the CM & RM service improvement plans.
13. Ensures all relevant databases are updated accordingly.
14. Overall accountability for the quality of solutions provided to multi-national customers.
15. Be the customers' primary point of contact within Orange Business Services, for all Service-related issues, with the exception of incident management, where the CSM will act as a secondary escalation point.
16. Awareness of overall and service management profitability of their customers.
17. Proactively identify existing customer needs, and opportunities to grow the customers' relationship with Orange.
18. Acts as a backup for Customer Service Director (CSD) to ensure service continuity.
19. Ensure customers' issues are managed and resolved in a timely manner.
20. Prepares monthly customers report.
21. Handles non-commercial customer queries and escalations, including those related to billing.
22. Ensure customers have full visibility of anticipated service interruptions so as to proactively inform their end-users in advance.

You must have:

• Degree level or equivalent (Business or Science Degree); ITIL certification.
• Customer service and project management experience.
• From 3 to 6 years of Experience in Frame-relay/ATM/IP/ME/MPLS technologies.
• Possess virtual team management experience.
• Good technical knowledge of Network, IT Services, Mobility, Voice, and/or integration solutions and technologies.
• Possess excellent communication, negotiation, presentation, and organization skills.
• Be fully empowered to coordinate all entities involved in the technical performance of the solutions.
• Work independently with initiative and proactivity.
• Work well under pressure and can handle escalations calmly and competently.

Benefits:

1. If you are accepted at this opportunity, you will experience a rich, rewarding career and lifestyle that will surprise you with its breadth and potential.
2. The company values its employees through various recognition programs at the country and region and global level. One such program is Orange Stars Bravo which is designed to reward individual achievements that are contributing to building the company's internal culture and bringing it to life.

About Orange:

Orange is a French multinational telecommunications corporation. It has 266 million customers worldwide and employs 89,000 people in France, and 59,000 elsewhere. It is the tenth-largest mobile network operator in the world and the fourth largest in Europe after Vodafone, Telefónica and VEON. In 2015, the group had a revenue of €40 billion. The company's head office is located in the 15th arrondissement of Paris. The current CEO is Stéphane Richard. The company is a component of the Euro Stoxx 50 stock market index.

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