Job Opportunity as a Field Service Coord Specialist in Egypt at Orange

Orange company offers a job opportunity as a field service coordinator specialist in Egypt.

You will be responsible for:

1. Log all calls with 100% accuracy and 24/7.
2. Proactively monitor all dispatch requests open and pending.
3. Close the call with all relevant information in regards to parts and engineers' activity.
4. Liaise and refer issues to correct/relevant entities GLOBAL SCC’S / groups/owners in a professional manner
5. Highlight any failed SLA calls to the immediate supervisor/manager.
6. Highlight any data integrity issues to the relevant team owners.
7. Provide updates as needed to the case owners in order to meet performance objectives.
8. Perform timely escalations in line with company procedure.
9. Monitor dashboard, personal queue, and deal with updates and events as appropriate.
10. Document all actions on any case being actioned.
11. Undertake any other reasonable task as assigned.
12. Answer dedicated ACD lines in a timely manner to maintain performance objectives.
13. Properly document technician issues and actions performed in the problem tracking system to maintain an audit trail for service activity.
14. Ensure timely updates and closure of dispatches as per service level agreements.
15. Excellent follow-up on dispatch requests/issues and resolve them as quickly as possible.
16. Acquiring important information is obtained from field services to update, close, customer cases.
17. Maintain compliance with the customer service level agreement to ensure customer - satisfaction is achieved. Updating and maintaining data information.
18. Ensures efficient day-to-day operations through constant monitoring and ownership of customer dispatches.

You must have:

• Strong interpersonal and communication skills.
• Strong time management and organizational skills.
• Ability to work under pressure.
• Ability to deal with multiple tasks.
• Teamwork uses a team approach to solve the problem when appropriate.
• A determination to process tasks according to predefined processes.
• A proactive, self-motivated, and determined attitude.
• Excellent PC skills and application knowledge.
• Problem-solving skills.
• Be fully accountable.
• Very good command of English and or French.
• Flexible and innovative.
• A University degree is required, preferably in Engineering.

About Orange:

Orange is a French multinational telecommunications corporation. It has 266 million customers worldwide and employs 89,000 people in France, and 59,000 elsewhere. It is the tenth-largest mobile network operator in the world and the fourth largest in Europe after Vodafone, Telefónica and VEON. In 2015, the group had a revenue of €40 billion. The company's head office is located in the 15th arrondissement of Paris. The current CEO is Stéphane Richard. The company is a component of the Euro Stoxx 50 stock market index.

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