Job Opportunity as a MSI Center Customer Service Manager in Egypt
Applicant criteria
- Both
Opportunity criteria
Opportunity description
Orange announces a job opportunity as an MSI center customer service manager in Egypt.
Eligibility:
You must have:
- Degree level or equivalent (business or science degree).
- From 4 to 5 years of experience, preferably in customer support in the telecommunication industry.
- ITIL foundations certification.
- Customer service and project management experience.
- Possess virtual team management experience.
- Good technical knowledge of Network, IT Services, Mobility, Voice, and/or integration solutions and technologies.
- Possess excellent communication, negotiation, presentation, and organization skills.
- Be fully empowered to coordinate all entities involved in the technical performance of the company's solutions.
- Able to work independently with initiative and proactivity.
- Able to work well under pressure and can handle escalations calmly and competently.
- Fluent in both spoken and written English.
- Ability to work business hours based on customer region (e.g., NAM hours).
About Orange:
Orange is a French multinational telecommunications corporation. It has 266 million customers worldwide and employs 89,000 people in France, and 59,000 elsewhere. It is the tenth-largest mobile network operator in the world and the fourth largest in Europe after Vodafone, Telefónica and VEON. In 2015, the group had a revenue of €40 billion. The company's head office is located in the 15th arrondissement of Paris. The current CEO is Stéphane Richard. The company is a component of the Euro Stoxx 50 stock market index.
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