Job Opportunity as a Part Time Call Center Agent at Zain in Jordan
Applicant criteria
- Both
Opportunity criteria
Opportunity description
Zain is looking for a part-time call center agent. You will handle various types of customer correspondences by answering their inquiries, resolving the problems and handling the complaints through various communication channels in a professional manner while adhering to the policies, procedures and required quality of service.
Eligibility:
You must have the following to apply for this job:
- Bachelor's degree in business administration or related field.
- Customer-oriented skills
- Excellent communication skills.
- Excellent teamwork skills.
- Works under pressure.
Your Responsibilities:
Your daily tasks will be:
- Resolving the customers' problems through guidance, recommending proper solution(s), and proposing adequate enlightenment in a timely and effective manner.
- Conducting campaigns with various purposes such as research, customer satisfaction, and retention ...etc, aiming at enhancing customer’s experience and their loyalty to Zain.
- Extending job knowledge by constantly following up on the newly offered services and products by Zain and other competitors through attending training sessions, applying self-learning techniques …etc.
- Promoting Zain’s current and new offers, products, and services by approaching customers in a professional manner, gaining their interest, and perceiving their preferences and necessities in order to provide them with the right offers that match their needs.
- Performing other duties related to the job as assigned by the direct supervisor.
Note: working hours will be 6 hours per day as a max.
About Zain:
Zain is a leading mobile voice and data services operator with a commercial footprint in 8 middle eastern and African countries with a workforce of over 6,000 providing a comprehensive range of mobile voice and data services to over 50 million active individual and business customers as of March 31, 2019.
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