Job Opportunity as a Public Cloud Service Owner at Orange in Egypt

Orange provides a job opportunity as a public cloud service owner in Egypt.

Eligibility: 

You must have:

1. Real leadership skills to lead transversal projects, action plans, and processes.
2. Be comfortable with complex organizations.
3. Be results-oriented and strong sensitivity to respect SLA.
4. Contract management.
5. Ability to work under pressure.
6. Good interpersonal, team-build, and leadership skills.
7. Exemplary time management, organizational, and communication skills.
8. Be proactive, self-motivated and determined attitude.
9. Technical skills and production experience will be very appreciated.
10. Experienced in Cloud or IT Technologies (VMWare virtualization would be an advantage).
11. French is a must.
12. At least 7 years of experience.

Your Responsibilities:

You will be responsible for:

Run phase: Maintain a high level of quality for all Ccloud platforms and offers. This is measured by:

• Quality of service.
• Capacity management.
• Lifecycle management.
• Cost efficiency.

Build phase: usually, the service owner does not intervene during the build phase, but considering the recent experience, it is a very high value for Orange cloud for Business when he is early involved 

• Have overall accountability of the quality of service of the managed offers.
• The regular Quality of Service (QoS) reporting of the offer (KPI definition, SLA achievements).
• Management of the operational teams through operating level agreements.
• Management of the implementation teams in the build phase (Act as project manager for new extensions on the platform).
• Lead the infrastructure crisis on the offers to reduce customer impacts (to be available 24x7).
• Pilot the operational teams in order to reach the agreed SLA.
• Take in charge of the improvement plans of the offer QoS and manage their implementation.
• Be in a close relationship with the problem manager to speed up problem resolution and corrections implementation.
• Guaranty offer QoS in coordination with engineering, marketing, and pre-sales for new customers.
• Manage the release & patch management process with the production team to make sure the platform is up-to-date.
• Make sure the appropriate CAB are activated and obtain orange cloud for business CAB approval.
• No change can be done on the production without the service owner's approval.
• Accountable for capacity management at a cost-effective level.
• Assist the customer support teams to help to execute customer contracts.
• Make sure all the required communication is done to the different actors.

About Orange:

Orange is a French multinational telecommunications corporation. It has 266 million customers worldwide and employs 89,000 people in France, and 59,000 elsewhere. It is the tenth-largest mobile network operator in the world and the fourth largest in Europe after Vodafone, Telefónica and VEON. In 2015, the group had a revenue of €40 billion. The company's head office is located in the 15th arrondissement of Paris. The current CEO is Stéphane Richard. The company is a component of the Euro Stoxx 50 stock market index.

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