Job Opportunity as a Service Coordinator at Siemens in the UAE

Siemens is looking for a Service Coordinator to be responsible for receiving requests from technical support and coordinating assigned dispatch requests, checking service contract level/prepare quote, and obtaining the purchase orders from the customer, and supporting the assigned field team with internal inquiries.

Responsibilities:

1. Identify suitable field staff by optimizing: qualification, availability, location, overtime.
2. Resolve resource conflicts by re-planning activities within the defined scope.
3. Manage escalations in case of unavailability of field staff according to a defined process.
4. Communicate with the end customer.
5. Spare part and tool handling.
6. Coordinate order and delivery of spare parts as required by service staff.
7. Coordinate spare part delivery and synchronization with Customer Service Engineer - optimize planning.
8. Control parts return process.
9. Manage the escalated or spare part issues with Customer Service Logistics.
10. Manage tool and test equipment logistic.
11. Monitor service delivery by field staff.
12. Ensure Estimated Time of Arrival is met: replan changes and inform the customer.
13. Control field staff on site time: replan changes where necessary.
14. Monitor spare part delivery status: replan changes where necessary.
15. Inform customer about changes to the plan.
16. Schedule field staff for planned service events such as preventive maintenance, updates, and installation as per service requirements.
17. Support the Area Service Manager in all resource planning activities.
18. Record all relevant attendances and absences in the planning tool.
19. Maintain the after-hours on-call roster.
20. Coordinate travel planning booking for field service activities according to company policy.

Requirements:

1. Customer focus, analytical thinking, ability to optimize cost and resource.
2. Independent and creative problem solving.
3. Good level of SAP CS along with MS Office.
4. Strong level of communication skills in written and spoken English. Arabic is an advantage.
5. Team Player.
6. Excellent communication skills.
7. Initiative.
8. Result and quality driven.
9. Intercultural sensitivity.