Job Opportunity as a Technical Support Engineer in Egypt at Orange Company
Applicant criteria
- Both
Opportunity criteria
Opportunity description
Orange offers a job opportunity to work as a technical support engineer in Egypt.
Eligibility:
You must have:
- Fluency in English.
- Bachelor's degree in Communication Engineering.
- Ability to work under stress.
- Be customer-oriented.
- Good communication skills.
- Ability to work on a shift basis.
Your Responsibilities:
You will be responsible for:
- Provide a professional first technical point of contact for the customer.
- Diagnose fault-related cases by effectively utilizing software diagnostics and other networks/product utility programs.
- Provide updates as needed to the customer in order to meet performance objectives.
- Ensure cases are allocated to the most appropriate ‘next step’ as part of the case flow process.
- Perform technical escalations in line with company procedure.
- Monitor systems, customer network security, and products, and deal with alerts and events as appropriate.
- Liaise and refer issues to correct/relevant entities e.g. other GCSC’s, PTT, IOC and other Vendors as appropriate.
- Document all troubleshooting and case management actions via the electronic case management system.
- Conduct initial diagnostics and undertake basic fault diagnostics to resolve where possible, customer faults.
Benefits:
Orange aims to be recognized as an employer of choice by and not limited to:
- Being an ethical & socially responsible employer, offering career & development opportunities.
- Providing a positive quality of life at work, and recognizing & rewarding the company's people for individual & collective contributions to the company's success.
- The benefits include supporting company's people with the highest level of medical & life insurance to them, their spouses, & children while having a strong network to discounted rates at a number of providers.
About Orange:
Orange is a French multinational telecommunications corporation. It has 266 million customers worldwide and employs 89,000 people in France, and 59,000 elsewhere. It is the tenth-largest mobile network operator in the world and the fourth largest in Europe after Vodafone, Telefónica and VEON. In 2015, the group had a revenue of €40 billion. The company's head office is located in the 15th arrondissement of Paris. The current CEO is Stéphane Richard. The company is a component of the Euro Stoxx 50 stock market index.
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