Job Opportunity at Al Futtaim Group in Saudi Arabia: National Customer Service Representative
Applicant criteria
- No specific age required
- 1-2
- Both
Opportunity criteria
- Full time
Opportunity description
Al-Futtaim Private Company is looking to recruit a Customer Service Representative to join the team within Al-Futtaim Logistics, located in Riyadh, KSA. The main purpose of the role is to ensure on a day-to-day basis all customer requirements are managed and planned for operations and other internal departments within agreed service levels and adhering to all KSA rules and regulations.
Reporting to the Operations Manager the candidate will be responsible for the adherence to all group policies for self and team members. HR policies, EHS policies, Al-Futtaim way behavioral standards.
Duties & responsibilities
- Achieve defined KPI Targets.
- Inbound and Outbound system functionality.
- Inbound and Outbound documentation & archiving.
- Reporting, accurately updating of all internal reports and in the agreed time.
- Customer Service – increasing the customer's confidence in dealing with Al Futtaim Logistics (AFL).
- Inventory control – PI counts & subsequent system transaction, Nil pick checks & quarantine products.
Eligibility criteria
- 1-year minimum experience in a similar role.
- Good working knowledge in MS office and preferably in any WMS system.
- Effective communication and strong interpersonal skills, with excellent planning capacity.
- Ability to solve problems and work under pressure.
About Al-Futtaim:
Al-Futtaim’s family business traces its origins back to the 1930s on the banks of the Dubai Creek, a trailblazer for innovative trading concepts designed to enrich lifestyles. Today, Al-Futtaim is present in 29 countries, represents over 200 companies spanning the automotive, finance, retail, and real estate industries, and it is now 42,000 people strong. Currently spanning the automotive, finance, retail, and real estate industries, Al-Futtaim’s diverse and far-reaching portfolio of brands and companies are ever-present in people’s lives, from the shores of Singapore to the sands of the UAE.
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