Applicant criteria
- Both
Opportunity criteria
Opportunity description
Aramex is looking for a Contact center Executive to be part of its team in Casablanca, Morocco, and to handle incoming calls of the new and existing customers.
Responsibilities:
- Respond and follow-up customer calls to ensure customer satisfaction.
- Give the best customer-centric experience to the customer.
- Ensure collaborating with the team to provide the customer with the best customer experience.
- Support the Ops and CMT team in maintaining a high service level and offering the customer a flawless “shipment deliveries” process.
- Examine Customers’ feedback with the direction/guidance of the “Customer Service ” Management, to further improve the whole company service level.
Requirements:
- Bachelor in Marketing or logistics.
- First experience in the contact center is recommended.
- Professional communication in English and French.
- Customer service-oriented.
About Aramex:
Since its founding in 1982 Aramex has grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. The company is dedicated to transforming the face of trade, expanding its operations rapidly to better connect businesses and consumers worldwide.
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