Job Opportunity at Bank al Etihad in Jordan: Call Center Advisor
By: Bank al EtihadLast update:
Applicant criteria
ResidenceJordan
NationalityJordan
SpecialityBusiness
Gender
- Both
Opportunity criteria
Opportunity FieldMarketing, Business and Finance, Entrepreneurship and Innovation
Job locationJordan, Egypt
Needed documentsCV, others
Deadline2019-11-20
Opportunity description
Bank al Etihad in Jordan is looking for Call Center Advisor.
Responsibilities:
This role is primarily responsible for:
- Attending customer inbound calls and resolves queries/ issues directed to Call Center to ensure customer satisfaction.
- Informs customers about the various products and services offered by the Bank.
- Follows-up closes or escalates queries to different functions/ departments/ branches to ensure timely resolution of customer queries.
- Assists in implementing new initiatives undertaken periodically.
- Handle client queries related to transactions and product capabilities.
About the Organization:
Bank al Etihad is a Jordanian commercial bank, established in 1978 as a public shareholding company, with a paid-up capital of 110 million JD. Bank al Etihad has a network of 47 branches across the Kingdom, in Amman and outside Amman. In addition to 94 ATMs, and a central ATM. There is also a branch in Ramallah, Palestine. The bank also has a brokerage firm established in 2006, that is wholly owned by the bank.
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