Job Opportunity at Orange Company: Senior Network Expert

Orange Company is offering a job opportunity as a Senior Network Expert. Orange is a multinational telecommunications corporation and one of the world’s leading telecommunications operators. 

Requirements:-

• Hands on experience in operational networks.

• Excellent network troubleshooting skills in the following :

  • VPN Architecture:  MPLS.

  • Network devices: Cisco (Routers, Catalyst & Nexus switches, WAAS, AP,WCS, and IP telephony).

  • Routing protocols (EIGRP, OSPF and BGP).

• Hands on experience supporting large scale wireless environments and managing Cisco Prime, Wireless LAN Controllers, Cloud based LAN Controllers.

•   Knowledge of Tunneling protocols; IPSEC, GRE,   Intensive experience of QoS, DSL services.

•   Voice over IP knowledge.

•   Riverbeds & load balancers knowledge.

•   Must have CCIE R&S or SP.

• Personal Skills:

  • Quickly acquires and applies new knowledge when needed.

  • Demonstrates cooperation and teamwork.

  • Problem Ownership until resolution.

  • Prioritization and balance in tense situations and work activity in multitask situations.

  • Service oriented, customer focused, and have the ability to resolve complex problems through a calculated and methodical approach.

  • Good interpersonal skills

  • Good time management, organizational and communication skills.

  • Ability to coach and mentor peers and subordinates.

  • Ability to lead and provide direction in resolving business critical problems at the highest organizational level.

  • Proactive, self-motivated and determined attitude.

  • Flexibility in terms of working hours.

  • Fluent English is a MUST.

Responsibilities:-

• Provide level 3 support activities for a large customer

  • Work on Complex Security solutions beside WAN (SDN) / LAN solutions, as well as Cisco IPT solution.

  • Owns the complex  incidents and acts as highest escalation for technical issues.

  • Diagnose fault-related cases by effectively utilizing software diagnostics and other.

• Network/product utility programs

  • Provide updates as needed to the customer in order to meet performance objectives.

  • Comply with all the special processes and procedures agreed with the account teams and customers.

  • Ensure cases are allocated to the most appropriate ‘next step’ as part of the case flow process.

  • Perform technical escalations in line with company procedure.

  • Document all troubleshooting and case management actions via the electronic case management.

• System

  • Build relationships with peer and management levels both with clients.

• The company management

  • Determination to process tasks according to predefined processes is essential.

  • Provide technical training to the team members when required.

About Orange:-

Orange is a French multinational telecommunications corporation and one of the world’s leading telecommunications operators with sales of 40 billion euros in 2015 and 156,000 employees worldwide at 31 December 2015, including 97,000 employees in France. Present in 28 countries, the Group has a total customer base of 263 million customers worldwide as at 31 December 2015, including 201 million mobile customers.

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