Job Opportunity at Orange Egypt: Service Delivery Manager

Orange is offering a job opportunity in Cairo, Egypt as a Service Delivery Manager. Selected candidate will work within Orange Cloud for Business.

Eligibility Criteria:

1. Ability to lead transversal teams across large and complex organizations
2. Strong knowledge of IT technology and operations
3. Expertise in Cloud Technologies (Virtualization, Storage, Backup) is an advantage
4. Experience with IT delivery organizations and processes is an advantage
5. Knowledge of project finance, P&L and contract/scope management is a plus
6. Results oriented
7. Leadership, organizational and customer facing skills
8. Fluent in English - French is a plus

Job Responsibilities:

The SDM is a key customer facing role:

• Being responsible for building, running and continuously improving the end-to-end delivery model for customized solutions
• SDM leads the following activity domains during the post-sales solution lifecycle: technical domain, service domain and operational domain
• Responsible for scope management of the solution
• Responsible for Customer Service Improvement Plans and Crisis management
• Accountable for the customer satisfaction
• Accountable for the Quality of Service and SLAs
• Accountable for the cost management of the solution delivery
• Contribute to revenue growth through up-selling opportunities and organic growth management
• Support the sales and pre-sales functions with new projects
• The SDM is a member of key customer and internal governance meetings related to the solution
• Locally reports to the Head of Managed Application in Egypt and centrally reports to the Head of Service Delivery Management (in France)
• When applicable functionally reports to a Program Director for large multi-domain solutions

About Orange:

Orange S.A., formerly France Télécom S.A., is a French multinational telecommunications corporation. It has 256 million customers worldwide and employs 95,000 people in France, and 59,000 elsewhere. It is the tenth-largest mobile network operator in the world and the fourth largest in Europe after Vodafone, Telefónica and VEON. In 2015, the group had revenue of €40 billion. The company's head office is located in the 15th arrondissement of Paris. The current CEO is Stéphane Richard. The company is a component of the Euro Stoxx 50 stock market index. Orange has been the company's main brand for mobile, landline, internet and IPTV services since 2006. It originated in 1994 when Hutchison Whampoa acquired a controlling stake in Microtel Communications during the early 1990s and rebranded it as "Orange". It became a subsidiary of Mannesmann in 1999 and was acquired by France Télécom in 2000. The company was rebranded as Orange on July 1, 2013.

See more available competition and awards on For9a

See more opportunities in the US available on For9a