Applicant criteria
ResidenceSaudi Arabia
NationalitySaudi Arabia
SpecialityEngineering
Gender
- Both
Opportunity criteria
Opportunity FieldEngineering and Architecture
Job locationSaudi Arabia
Needed documentsCV, others
Opportunity description
Siemens Healthineers in KSA is looking to hire a Customer Service Engineer to be based in it's Healthcare City office based in Riyadh to the next possible start.
Mission:
- Execute all service activities assigned to him, which are coordinated via the Customer Care Center, in an adequate and appropriate manner.
- It will include all service incidents, installation, preventive maintenance and system modification on demand.
Key Responsibilities:
- Perform installations, start-ups, maintenance, repairs, and updates of all products within his/her assigned area of responsibility, assisting with other products under supervision.
- Communicate and accept all operative advice from the Customer Care Center.
- Supporting the SERVOR Service process and ensure optimal performance in all process activities related to his/her area of responsibility
- Escalate incidents according to the defined parameters and inform The Customer care Center on all escalation issues.
- Report any customer complaints with proper documentation to the CCC
- Ensure QA testing tools and equipment are calibrated and properly used, and report the usage on all related service reports.
- Comply with national and local regulations and safety standards, as well as technical and operational guidelines from Siemens Healthcare
- Achieve and Maintain the highest level of customer satisfaction, in particular within the framework of Siemens Healthcare, Customer Services
- All responsibilities and jobs must be performed as cost-effectively as possible, without compromising the quality of work.
Qualification:
- Bachelor Degree in Biomedical, Electronic or Electrical Engineering·Analytical skills to diagnose and troubleshoot a problem
- Minimum 3 years of relevant experience
- Basic IT and networking skills
- Business and process knowledge
- For IT (SY) CSE, Detailed DICOM, HL7, PACS and RIS knowledge.
- Long term experience in medical imaging.
- Fluency in English language for international training & Service Documentation.
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