Job Opportunity for Shared Cloud Ops Engineer from Orange in Egypt

Orange offers a job opportunity for a shared cloud Ops engineer. You will perform systems services (Windows & Linux normal and virtualized servers) operation tasks; including solving incidents, performing changes, implementing new releases, service packs, upgrades, patches and maintaining the service configuration within the configuration management system as well as identifying problems and escalating it to the proper fix group.

Eligibility:

You must have:

• Computer, communication or electronics MIS, B.Sc., or B.Eng. degree.
• Soft skill/business courses & certification (time management, negotiation/communication skills...) are recommended.
• At least 5 years of professional experience.
• At least 3 years of server management technical experience.

Your Responsibilities:

You will be responsible for:

1. Solve systems service incidents.
2. Perform systems service changes.
3. Implement systems new releases.
4. Perform release management including operating systems upgrades, service packs installation, virtualization and middleware upgrades and patches as well as software and hardware migrations.
5. Perform configuration management asks and ensures at all times the systems inventory is populated with an up to date information reflection operational changes.
6. Identify systems problems, assign it to the proper engineering/fix group responsible for solving it, and follow up with the fix group until the problem is solved.
7. Contribute in-service operation processes management including contribution providing reason for outage (RFO), root cause analysis (RCA), technical instructions (TIN), service improvement plans (SIP), post-implementation review (PIR) and case detailed report (CDR).
8. Provide leadership and coaching to L1/service desk/PSM when needed.
9. Contribute in providing the right level of working hours and shifts coverage for business operation necessary to deliver the support service.
10. Perform other tasks in line with systems services operation as suggested by management.

About Orange:

Orange is a French multinational telecommunications corporation. It has 266 million customers worldwide and employs 89,000 people in France, and 59,000 elsewhere. It is the tenth-largest mobile network operator in the world and the fourth largest in Europe after Vodafone, Telefónica and VEON. In 2015, the group had a revenue of €40 billion. The company's head office is located in the 15th arrondissement of Paris. The current CEO is Stéphane Richard. The company is a component of the Euro Stoxx 50 stock market index.

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