Job Opportunity in Egypt as Network Security Engineer in Orange Company

The orange company offers a job opportunity in Egypt as a network security engineer.

Eligibility:

You must have:

• Very good understanding of network security technologies (Checkpoint and Fortinet Firewalls, Bluecoat & Caches/Proxies, F5 LTM, and WAF).
• Good understanding of Cisco routers and switches.
• Knowledge of IT security technologies (TrendMicro, Symantec or McAfee Antivirus, WebWasher & URL Filtering).
• Excellent understanding of IT & networking fundamentals.
• Excellent phone business communication & facilitation skills.
• Good understanding of IT security solutions (Managed Firewalls, Managed Proxies, Managed Antivirus, Managed Switches & Managed IDSs/IDPs).
• Good understanding of ITIL incident & change management processes.
• B.Sc. in computer, communication or electronics MIS.
• At least 2 years of professional experience.
• At least 2 years of IT/Network security support technical experience.

It's preferred to have:

• Certification in CCNA, NSE, BCCPA, MCSA.  
• Soft skills/business courses (Time management, facilitation skills, interpersonal skills... etc).

Your Responsibilities:

As the security support engineer, your responsibilities will include but will not be limited to the following:

1. Resolve service incidents by troubleshooting & solving faults reported through the Oceane ticketing system.
2. Perform service changes by assessing risk and implementing requests reported through MSD requests, CCS changes, ECM requests & SWAN requests.
3. Resolve service problems by performing RCA and designing action plans for unknown errors reported through the problem management dashboard.
4. Perform solution releases by authorizing, validating (changes, upgrades, updates, patches and migrations) and implementing it.
5. Perform TAC (Technical Assistance Center) function and manage communication with their vendors in case of problems (unknown errors), patches and maintenance.
6. maintain security solutions configuration management up to date by adding/modifying CI as implied by the incident, change, & release processes.
7. Manage both internal and external customer calls and provide them with regular updates as per support processes.
8. Mentor newcomers and security associate and provide them with guidance and technical advice.
9. Perform SIPs actions managed by senior security engineers and update the action plan of the SIP.
10. Perform technical & management escalation as implied by the escalation process to ensure security tasks are progressing toward resolution and/or completion.

About Orange:

Orange is a French multinational telecommunications corporation. It has 266 million customers worldwide and employs 89,000 people in France, and 59,000 elsewhere. It is the tenth-largest mobile network operator in the world and the fourth largest in Europe after Vodafone, Telefónica and VEON. In 2015, the group had a revenue of €40 billion. The company's head office is located in the 15th arrondissement of Paris. The current CEO is Stéphane Richard. The company is a component of the Euro Stoxx 50 stock market index.

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