Job Opportunity in Egypt as a L1 Network Security & UC Technical Support Engineer
Applicant criteria
- Both
Opportunity criteria
Opportunity description
Orange offers a job opportunity as an L1 Network Security & UC Technical Support Engineer in Egypt.
Eligibility:
You must have:
- Very good interpersonal and communication skills.
- Ability to understand complex customer infrastructure and a good understanding of services proposed by equant.
- Excellent customer skills and focus.
- Ability to work under pressure and to deal with multiple tasks.
- It's preferred to have a network background and knowledge.
- It's preferred to have knowledge in any of the following technologies: firewalls, proxies, Zscaler, active directory, skype for business, Microsoft exchange.
- CCNA certification.
- Fluent in both English & French.
- B.Sc. in Engineering, Telecommunications or Computer Science.
- From 0 to 2 years of experience in the IT field.
Your Responsibilities:
You will be responsible for:
- Provide a professional first point of contact for the customer.
- Accurately log all incidents/inquiries in a timely and effective manner.
- Diagnose fault-related cases both proactive and reactive by effectively utilizing software diagnostics and other networks/product utility programs wherever possible.
- Provide continual updates to the customer and use internal escalation process when necessary in order to meet contractual and performance objectives.
- Coordinate with all the necessary internal departments or vendors to achieve fault resolution within SLA definitions.
- Resolve by yourself most of the incidents on all IT services supported by the team.
- Document all troubleshooting and case management actions via the ticketing systems.
- Ensure on-time resolution, by escalating to the appropriate experts and management when necessary.
About Orange:
Orange is a French multinational telecommunications corporation. It has 266 million customers worldwide and employs 89,000 people in France, and 59,000 elsewhere. It is the tenth-largest mobile network operator in the world and the fourth largest in Europe after Vodafone, Telefónica and VEON. In 2015, the group had a revenue of €40 billion. The company's head office is located in the 15th arrondissement of Paris. The current CEO is Stéphane Richard. The company is a component of the Euro Stoxx 50 stock market index.
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