Job Opportunity in Egypt as a Technical Support Engineer in Orange
Applicant criteria
- Both
Opportunity criteria
Opportunity description
Orange offers a job opportunity to work as a technical support engineer.
Eligibility:
You must have:
- Excellent customer service skills.
- Interpersonal and communication skills.
- Time management skills.
- Ability to work under pressure and deal with multiple tasks.
- Problem-solving skills.
- French and English language skills.
- Bachelor of Science in communications/computer engineering.
- Cisco certificate (CCNA). (+)
- Note: Orange Business Services is an equal opportunity employer. The company is committed to a diverse workforce and does not discriminate on the basis of age, gender, race, ethnic origin, sexual orientation, gender identity or gender expression, religion/belief, national origin, marital status, disability, or veteran status.
Your Responsibilities:
You will be responsible for:
- Provide a technical point of contact for customers’ incidents.
- Owns the resolution responsibility of the reported customer incidents either solely or with the help/intervention of other teams.
- Diagnose fault-related incidents by effectively utilizing software diagnostics and other networks/product utility programs.
- Document all troubleshooting and incident management actions via the electronic incident management system in a timely manner.
- Perform technical escalations to different problem management teams in line with company procedure and case/incident excellence.
- Obtain and document data integrity issues and ensure getting valid Reason for Outage (RFO) when applicable and to note it in detail and gain agreement to incident closure by customer or service desk representative.
About Orange:
Orange is a French multinational telecommunications corporation. It has 266 million customers worldwide and employs 89,000 people in France, and 59,000 elsewhere. It is the tenth-largest mobile network operator in the world and the fourth largest in Europe after Vodafone, Telefónica and VEON. In 2015, the group had a revenue of €40 billion. The company's head office is located in the 15th arrondissement of Paris. The current CEO is Stéphane Richard. The company is a component of the Euro Stoxx 50 stock market index.
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