Job Opportunity in Egypt as an Order Delivery Manager in Orange Company

Orange offers a job opportunity in Egypt as an order delivery manager.

Eligibility:

You must have:

1. The ability to communicate, organize face-to-face customer meetings.
2. The ability to manage a team with different profiles and specific skills.
3. Organize, plan and manage by yourself the delivery of standard order.
4. Organize, plan and manage the delivery of complex orders following the guidelines of a PM.
5. Understand network architecture and components.
6. Speak English, German is a huge plus.
7. Work in a virtual team environment.

• Education, qualifications, and certifications:

1. Degree/equivalent in the telecommunications field preferred (also in business administration, mass communications can be acceptable).
2. A degree or diploma or Project Management Institute (PMI) certification or equivalent (desirable).

• Experience:

1. From 2 to 3 years of experience in delivery management of service towards multinational corporations.
2. Solid understanding of Orange business services solutions (Desirable).
3. Extensive expertise in Orange business services tools and systems (Desirable).
4. Understanding of corporate governance within complex organizations (Desirable).

Your Responsibilities:

• You will be responsible for the end to end RFC management and be accountable for managing all functions acting in the service transition chain, from the customer sign off of the RFQ until handover to the service operations team, when ensuring that the service transition process is fully applied and no deviation is observed.
• You will manage several RFCs (for small to medium accounts) in parallel as per your workload capacity and be accountable for your successful delivery, on time and right the first time.
• Your activities are part of the service transition change management activities within the service transition lifecycle of an RFC and are applied to all types of network services RFQ.
• You must have a good understanding of the industry to which Orange business services customer belongs, as well as a broad understanding of the Orange business services environment.
• Be responsible for the end-to-end service transition process up to the first billing report.
• Be fully empowered to drive the delivery and take decisions on:

1. Order prioritization.
2. Resource allocation.
3. Delivery schedule set up.
4. Issue/risk management.
5. Proactive communication to the client.
6. Escalations.
7. The order quality and database accuracy.
8. All team members are using correct and consistent data to deliver the order.
9. The order closure status and to align all systems if a misalignment has occurred.

• You will be responsible for time management in the following:

1. Estimate times for all activities and prepare a delivery schedule.
2. Control performance to meet the deadlines according to the schedule.

About Orange:

Orange is a French multinational telecommunications corporation. It has 266 million customers worldwide and employs 89,000 people in France, and 59,000 elsewhere. It is the tenth-largest mobile network operator in the world and the fourth largest in Europe after Vodafone, Telefónica and VEON. In 2015, the group had a revenue of €40 billion. The company's head office is located in the 15th arrondissement of Paris. The current CEO is Stéphane Richard. The company is a component of the Euro Stoxx 50 stock market index.

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