Job Opportunity in Jordan as a Regional Leader for Freight Customer Service

Aramex offers a job opportunity in Jordan to work as a regional leader freight customer service.

Eligibility:

You must have:

• 6 years’ experience in Express/Ecommerce or Freight.
• 4 years’ experience of customer service preferably in handling key business clients.
• Excellent product knowledge (ocean and air freight).
• Working knowledge of transportation management systems (TMS).
• Commercial acumen.
• Ability to handle challenging situation in a composed manner.
• High self-motivation and ability to work independently and in a structured way.
• Previous international exposure and cultural sensitivity.
• Excellent command in Microsoft office.
• Excellent English verbal and written skills.

Your Responsibilities:

You will:

1. Act as the main focal point for escalations and ensure that the solution is provided to each customer. 
2. Manage a team of 5 to 12 of freight or express customer service specialists.
3. Ensure the team follows customer service processes as per operating model.
4. Billing/finance understanding of the freight billing cycle and its requirements.
5. Manage end to end shipment life cycle liaising with all internal and external stakeholders.
6. All KPIs and SLAs agreed with allocated customers or internal SOPs.
7. Coordinate with team members to ensure processes followed are in line with contract.
8. Drives solution of customer complaints by solving it directly or assigning tasks to other internal and external stakeholders.
9. Ensure seamless transaction liaising with pricing and billing teams.
10. Ensure the team follows regulatory and quality compliance as per group polices and applicable local regulatory laws.
11. Manage team roster and shifts as per the shipment volume / geography.

About Aramex:

Since its founding in 1982 Aramex has grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. The company is dedicated to transforming the face of trade, expanding their operations rapidly to better connect businesses and consumers worldwide.

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