Job Opportunity in Kuwait to Work as a Call Center Representative from Zain

Zain Kuwait is recruiting an inbound representative at the contact center. 

Eligibility:

You must have a minimum of 2 years' diploma (Bachelor degree is preferred).

Your Responsibilities:

Your responsibilities will include, but not be limited to, the following:

• Facilitating, solving, interacting and providing a high level of customer service that would exceed customer expectations.
• Greeting customers in a courteous, friendly and professional manner as well as evaluating customer concerns and resolving problems in a timely manner aiming to ensure and secure customer satisfaction in every interaction in a professional manner.
• Staying updated on products, services, promotions, procedures and terminology for all ZAIN touch points and third party services in order to successfully up-sell.
• Fulfill individual and team based performance parameters (KPIs) to ensure meeting company standards.

About Zain:

Zain is a leading mobile voice and data service operator with a commercial footprint in 8 middle eastern countries with a workforce of over 6,000 people from different backgrounds, cultures, and nationalities. It provides a comprehensive mobile voice and data services to over 49.2 million active individual business customers as of June 30, 2019.

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