Applicant criteria
ResidenceQatar
NationalityUnited Arab Emirates, Bahrain, Djibouti, Algeria, Egypt, Iraq, Jordan, Comoros, Kuwait, Lebanon, Libya, Morocco, Mauritania, Oman, Palestine, Qatar, Saudi Arabia, Sudan, Somalia, Syria, Tunisia, Yemen
SpecialityAll Specialties
Age
- More than 18 year
Gender
- Both
Opportunity criteria
Job locationQatar
Needed documentsCV
Deadline2018-12-03
Opportunity description
Bluefin Talent is looking for a Customer Journey Officer to join the team in leading regional bank in Doha, Qatar.
Responsibilities:
- Develop the end-to-end customer journey by leveraging existing products, services, and channels and suggesting value-added services.
- Contribute to the customer journey development and enhancement process of a portfolio of retail and corporate products in collaboration with relevant stakeholders.
- Act as subject matter expert on customer journey innovation and experience.
- Review and sign-off customer journey analysis results as part of the development process.
- Review and sign-off product business cases as part of the development process.
- Hold regular meetings with product and channel managers to monitor progress, address issues, and plan function activities.
Requirements:
- Two to four years of work experience in a well-known bank.
- Experience in customer services excellence.
- Experience in the design, development, and maintenance of customer journey-maps.
- Product user research and education market experience preferred.
- Experience with multiple journey mapping tools.
- Bachelor's Degree in related fields.
About Bluefin Talent:
Bluefin Talent is a specialist search and selection agency, working with 'blue chip' financial services organizations across London and the Middle East; focusing exclusively on Financial Services and Risk. Being niche allows us to offer a premium search service, tailored to overcome the technically challenging nature of recruitment for the specialist functions we work with.