Job Opportunity in UAE: Revenue - Reservations Agent at The Cove Rotana Resort 2019

Rotana Hotel in Ras Al Khaimah, UAE is currently looking for ambitious young professionals and professionals to work in the hotel's booking offices as Reservations Agents. Employees are expected to offer exceptional levels of customer service and offer innovative customer solutions.

Main Responsibilities

As a Reservations Agent you are responsible to maintain effective communication on all reservations made to ensure smooth and efficient service delivery and your role will include key responsibilities such as:

1. Process and confirm guest room reservations made by clients on the phone, letter or fax.
2. Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations.
3. Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.
4. Show complete product knowledge, understand rate structure and apply rate management.
5. Maintain established filing system for all correspondence and collate reports as required by Reservations Manager or Supervisor.
6. Promote and maintain good public relations and endeavors to maximize business.
7. Maintain an accurate room status at all times.
8. Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and check constantly the incoming e-mails.
9. Organize visa request for hotel guest as per hotel policy and up-sell whenever an opportunity is identified.

Education, Qualifications & Experiences:

You should have a diploma / degree within the hospitality field and previous experience in hotel reservations. Finance or Hospitality Management. You must be a computer literate with excellent communication skills, written and oral proficiency in English, while additional language skills are an asset.

Knowledge & Competencies:

The ideal candidate will be customer focused and with an extremely proactive personality and a courteous, dynamic and approachable character. You will work effectively with professionalism and establish effective relationships with internal and external customers. You work independently within a structured environment while possessing following additional competencies: 

• Understanding the job, Teamwork, Taking Responsibility, Recognizing Differences, Adaptability, Customer Focus.

See also the internship opportunities on For9a.