Job Opportunity in UAE as a CRM Executive from Chalhoub Group

Chalhoub Group offers a job opportunity in the UAE as a CRM executive. The CRM marketing executive is responsible for assisting in the development of the online marketing strategy for L'Occitane group. You will plan and execute digital marketing campaigns (including email and SMS) while supervising the design and supplying content for the brand. 

Eligibility:

You must have:

1. University educated with either a marketing, IT, or business-related qualification.
2. 3+ years of proven work experience in a CRM role.
3. Experience in executing CRM campaigns on platforms such as Salesforce, Braze, Mailchimp and / or similar CRM platforms.
4. Understanding of coding or ability to lean: HTML5, Javascript, Database structure, fluid emails with spam safe HTML coding and CSS3. API knowledge is plus.
5. Technologically savvy and comfortable learning and using various digital tools and platforms.
6. Advanced level of computer literacy, such as Microsoft Office and particularly in Excel.
7. Experience using analytics tools such as Google Analytics, and built-in tools within CRM communication platforms.
8. Experience in working with content and/or campaign management systems.
9. Excellent verbal and written communication skills. Arabic is a plus.

Your Responsibilities:

You will be responsible for:

• Follow all relevant policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner.
• Implement activities under minimal supervision.
• Provide subject matter expertise to assist junior team members.
• Escalate complex problems to the relevant person to ensure case/issue is closed efficiently and in timely a manner.
• Account management.
• Run regular workshops with the brands to capture their requirements for CRM and eCRM.
• Work closely with the brands to manage their specific CRM projects.
• Constantly manage CRM activities to support brands' customer lifecycle management.
• Project coordination & execution.
• Coordinate with relevant department managers to deliver projects on time and cost budgets.
• Support in suppliers benchmarking and sourcing strategy.
• Manage the scheduling, testing and deployment of all CRM and eCRM projects.
• Analytics & reporting:
  • Design, build and run business intelligence reports for the country’s needs (monthly and quarterly).
  • Be responsible for data integrity at the group level.
  • Provide monthly/weekly reports including but not limited to, campaign measurement and customer segmentation analysis.

About Chalhoub Group:

Chalhoub Group is the leading partner for luxury across the Middle East and an expert in retail, distribution and communication. With a growing workforce of more than 12,000 people and a network of over 650 retail stores, the Group's success is attributed to its highly skilled and dedicated teams. 

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