Job Opportunity in UAE as a Regional Land Freight Communications Team Leader

Aramex offers a job opportunity in the UAE as a regional freight communications team leader - land freight.

Your Responsibilities:

You will be responsible for:

• Manage the team’s end to end communication tasks assigned on a daily basis from the CSO teams and ensure they are actioned by the team within the stipulated time.
• Work in conjunction with sales departments to support sales inquiries and customer service requests through the cargo wise system.
• Monitor and ensure a response to customer service inquiries and daily tasks cargo wise.
• Troubleshoot and resolve non-routine or complex issues/escalations.
• Monitor, record, and report all of the following on a weekly basis to the head of Ops along with suitable recommendations:
  • Service delivery wins.
  • Process improvements.
  • Productivity.
  • Team’s performance on KPIs.
• Support customer service representatives in the execution of the service delivery.
• Build good working relationships with vendors, customers, and internal partners such as sales/pricing.
• Supervise and develop team through learning & development, coaching, goal setting, periodic feedback & reviews.
• Ensure that the team complies with all legal requirements when using cargo wise system.
• Performs other position related duties as specified by management.
• Constantly focus on development, mentoring and retention of staff to build customer service skill set and staffing levels.
• Work with commercials to ensure appropriate training is being provided for new hires and existing staff.
• Assist in resource staffing level planning for the department while ensuring maximized production levels are maintained.
• Review, develop and implement processes to meet customer and company directives.
• Participate in the hiring and interviewing process.
• Interaction with the sales team, and procurement team.
• Ensure team maintains data integrity of systems.
• Facilitate business continuity by tracking and ensuring responses to related communications and representing the team in meetings.
• Develop and execute a plan to ensure continuity of customer service process delivery in the event of the unplanned absence of team members (including self).
• Ensure team focus on cost savings and customer service to match the organization’s strategy.

About Aramex:

Since its founding in 1982 Aramex has grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. The company is dedicated to transforming the face of trade, expanding their operations rapidly to better connect businesses and consumers worldwide.

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