Job Opportunity in UAE as a Store Manager in Chalhoub Group

Chalhoub Group offers a job opportunity in the UAE as a store manager. The store manager is responsible for ensuring that the store maximizes its commercial performance and delivers an exceptional guest experience as well as drive both eNPS and cNPS through the implementation of people and CX strategies.

Eligibility:

You must have:

• Strong knowledge of the luxury consumer, the competitive landscape of the luxury industry, and an in-depth understanding of the evolving media and digital landscape in order to drive the brand vision regionally and globally, constantly elevating the ability to acquire new customers, retaining existing customers and continuing to drive sales in the luxury/lifestyle category through consumable content. 
• From 6 to 8 years in managing a team in a fashion retail capacity. 
• Expertise in sales techniques and product knowledge.
• Solid customer focus and attention to detail.
• Comfortable with all aspects of merchandising; including stock rotation and inventory.
• A passion for people and fashion.
• Strong communication and clienteling skills.
• Good knowledge of current trends and strong use of social media platforms.
• Strong leadership and collaborative skills.

Your Responsibilities:

You will be responsible for:

1. Drive in-store CX initiatives.
2. Nurture talent within the team through on the job coaching and stretch assignment in coordination with the people partner.
3. Drive eNPS through people experience initiatives and culture.
4. Oversee day to day operations related to VM, Retail Store SOPs adherence, sales team schedules and commissions.
5. Offer store support including concessions, real-time as per business needs.
6. Act as the key point of contact with back-office operations.
7. Ensure customer data is properly captured by the sales team in adherence to marketing team requirements.
8. Promote loyalty program (MUSE) and ensure floor team knowledge about app offerings etc.
9. Ensure the store team is working towards the same goal.
10. Promote omnichannel sales.
11. Increase the store revenue target vs actual.
12. Increase sell-through at full price.
13. Provide input to what's working well, what's not working well and feedback.

Benefits:

If you are accepted at this opportunity, you will have:

• The company will help you in shaping your journey with it through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility.
• The group offers the opportunity to support careers that may span different teams, different job roles, different categories and even different countries.  
• The company offers diverse career paths for those who show drive and passion as well as the desire to learn and grow.
• The company recognizes the value that you bring, and it strives to provide a competitive benefits package that includes health care, life insurance, child education contribution & exclusive employee discounts.

About Chalhoub Group:

Chalhoub Group is the leading partner for luxury across the Middle East and an expert in retail, distribution and communication. With a growing workforce of more than 12,000 people, and a network of over 650 retail stores, the Group's success is attributed to its highly skilled and dedicated teams. 

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