Job Opportunity with Orange in Egypt as a Change Implementation Owner

Orange announces a job opportunity as a change implementation owner. Deliver all Moves, Adds & Changes on customer network connections, performing technical feasibility study and end-to-end change management by coordinating with internal specialist teams. For IPVPN & Enterprise Telephony Customers implement the simple and standard changes & get the complex changes activated in the agreed time as per SLA with the customer.

Eligibility:

You must have:

1. Excellent knowledge of networking technologies at layer 2 and layer 3 of the OSI Model.
2. Understanding of networking technology LAN, WAN, UCC.
3. Cisco call manager experience.
4. Understanding of VOIP and IPT technology.
5. Willing to work in a 24x7 environment.
6. Good interpersonal, communication skills.
7. Good time management, and organizational skills.
8. Ability to work under pressure to deal with multiple tasks.
9. Proactive and self-motivated.
10. Good analytical and problem-solving skills.
11. Team spirit.
12. Fluent in both spoken and written English skills.
13. Degree in telecommunication and/or computer sciences engineering field.
14. CCNA is a must.
15. CCNA Voice or CIPT certified person is preferable.
16. ITIL foundation knowledge.
17. ITIL foundation certification is preferred.
18. From 1 to 3 years’ experience in the telecommunications field.
19. From 1 to 2 years of experience in networking operational environment (IPT/VOIP/IP).
20. From 1 to 3 years’ experience in a customer-oriented position.

Your Responsibilities:

You will be responsible for:

• Assess requests for change that originate from incident management, problem management, release management, or continuity management.
• Validate and classify the change request according to its complexity defined in the change catalog.
• Register changes as needed to handle requests for change or receives change requests from other change initiators.
• Determine the risk and impact for requested changes.
• Prepare implementation plans by creating tasks.
• Implement simple and standard change requests for IPVPN & Enterprise Telephony.
• For complex changes liaise with the correct entity to get the change implemented in the agreed time as per SLA with the customer.
• Monitor the progress of changes.
• Monitor and report quality of first time right, on-time change implementation.
• Ensure and monitor the delivery of change implementation within agreed lead times.
• Guide the field engineer for all scheduled change activities.
• Perform the post-implementation review.
• Check with the customer that his application is running with no problems.
• Send success report to all involved entities after completing the change.
• Once the change process is completed, the entire process should be documented in a database (CMDB) that all stakeholders can access.
• Manage project and bulk change requests using standard processes and procedures.
• Assess, prioritize, respond and report on time for expedited requests.

About Orange:

Orange is a French multinational telecommunications corporation. It has 266 million customers worldwide and employs 89,000 people in France, and 59,000 elsewhere. It is the tenth-largest mobile network operator in the world and the fourth largest in Europe after Vodafone, Telefónica and VEON. In 2015, the group had a revenue of €40 billion. The company's head office is located in the 15th arrondissement of Paris. The current CEO is Stéphane Richard. The company is a component of the Euro Stoxx 50 stock market index.

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