Job Vacancy at Azadea Group in Oman: IT Field Support Specialist

Azadea Group in Oman is looking for Junior IT Field Support Specialist to work in Muscat Grand Mall. The Junior IT Field Support Specialist will be responsible for installing, maintaining and providing technical support to corporate users. 

Qualifications:

• Bachelor's Degree or Technical Degree in computer science.
• 1-2 years of experience in a similar role.
• Fluency in English.

Competencies:

• Customer Focus.
• Analytical Thinking.
• Attention to details.
• Cultural Awareness.
• Communication Skills.
• Driving and Achieving results.
• Teamwork.

Key Responsibilities:

• Inspect personal computer equipment, install hardware and peripheral components such as monitors, keyboards, printers and disk drivers on user’s premises.
• Install and configure specified software packages such as operating systems, business applications and other office tools.
• Initiate systems and network troubleshooting and monitoring, and replace defective components as needed.
• Attend until meetings as required by the hierarchy in order to get informed of new policies and other services related issues.
• Place support calls to network solution providers and other IT support companies as requested by the hierarchy.
• Communicate with suppliers as requested in order to get the necessary support regarding Brand Communication interface and files.
• Assist the IT team in the pre-opening phase of new stores.

About Azadea:

The Azadea Group is a premier lifestyle retail company that owns and operates more than 50 leading international franchise concepts in fashion and accessories, food and beverage, home furnishings, sporting goods, multimedia and beauty and cosmetics across the Middle East and Africa spread across 13 countries overseeing more than 650 stores.

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