Orange Jobs in Egypt: Technical Support Engineer
Applicant criteria
- Both
Opportunity criteria
Opportunity description
Orange is offering a job opportunity in Cairo, Egypt as a Technical Support Engineer. Orange Business Services, Egypt MSC, is located at City Stars Complex at the heart of one of the biggest shopping malls in Cairo. We are a Global organization with exposure to customers of diverse nationalities & backgrounds.
Eligibility Criteria:
- English Fluent.
- Bachelor Degree in Communication/Networks Engineering.
- Able to work under stress.
- Customer Oriented.
- Good Communication Skills.
- Able to work on shift Basis.
About The Role:
- To provide a professional first technical point of contact for the customer.
- Provide updates as needed to the customer in order to meet performance objectives.
- To ensure cases are allocated to the most appropriate ‘next step’ as part of the case flow process.
- To perform technical escalations in line with company procedure.
- To monitor systems, customer network secusrity and products, and deal with alerts and events as appropriate.
- Document all troubleshooting and a case management actions via the electronic case management system.
- To conduct initial diagnostics and undertake basic fault diagnostics to resolve where possible, customer faults .
About Orange:
Orange S.A., formerly France Télécom S.A., is a French multinational telecommunications corporation. It has 256 million customers worldwide and employs 95,000 people in France, and 59,000 elsewhere. It is the tenth-largest mobile network operator in the world and the fourth largest in Europe after Vodafone, Telefónica and VEON. In 2015, the group had revenue of €40 billion. The company's head office is located in the 15th arrondissement of Paris. The current CEO is Stéphane Richard. The company is a component of the Euro Stoxx 50 stock market index. Orange has been the company's main brand for mobile, landline, internet and IPTV services since 2006. It originated in 1994 when Hutchison Whampoa acquired a controlling stake in Microtel Communications during the early 1990s and rebranded it as "Orange". It became a subsidiary of Mannesmann in 1999 and was acquired by France Télécom in 2000. The company was rebranded as Orange on July 1, 2013.
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