SITA Training Program and Job Opportunity for Engineers in Jordan
Applicant criteria
- More than 18 year
- Both
Opportunity criteria
Opportunity description
SITA in collaboration with AL Hussein Technical University is looking to hire 17 graduates in the following fields:
- Telecommunication engineering
- Computer engineering
- Electronics engineering
SITA is planning to expand their operations in Amman and expand their existing "Service Desk team".
The applicants should enroll in a training program that is designed by the Professional Development & Community Outreach Office of AL Hussein Technical University-HTU.
Highlights of the Training Program are:
[1] It is for the graduates in the fields of Computer, Electronics and Telecommunications Engineering.
[2] The aim of the program is to equip the candidates with the service desk operations best practices and high level of airport solutions technical support.
[3] In addition to the applied technical skills, enrolled candidates will be offered a specially-designed English language and soft skills training that will enable them to join SITA’s team and support their customers’ worldwide.
[4] Duration of the program will be 4 weeks and will accommodate 25 students.
Job Role:
Out of these 25 students, 17 students who demonstrate the appropriate competencies and behaviors during the program, will be selected to join SITA’s team in permanent positions as Service Desk Agents.
Within the SITAService Desks Operations Team, as a Service Desk Agent, you will be responsible to handle at level 1 support, the incidents, service requests and change requests which are raised by customers when they face issues with the use of SITA products and services. You will have the primary responsibility to attempt to resolve the incidents at your level and to refer them to the appropriate resolver group while still managing them until resolution. This function requires working in shifts during nights, weekends and public holidays.
Enrollment Criteria:
[1] A bachelor’s degree in Telecommunication Engineering or Electronics Engineering.
[2] English OR German Language proficiency (B2 Level).