Unifonic Job in Jordan: Senior Infrastructure Engineer
Applicant criteria
- Both
Opportunity criteria
Opportunity description
Unifonic is offering a job opportunity in the Jordan as a Senior Infrastructure Engineer. He is making sure all issues are resolved or escalated to the proper resources to resolve in a timely fashion and managing communications with the product, engineering, delivery, customers' and at all levels to maintain positive relationships.
Responsibilities:
- Manage infrastructure, network, and technical application issues on a daily basis, including verifying issues, isolating and diagnosing the problem, and resolving the issue where possible.
- Reproduce technical issues to determine the root cause of the problem and to find workarounds and solutions.
- Monitor the system and measure the performance of the product and recommend changes to improve the overall quality of the service.
- Build and maintain operations tools for monitoring, notifications, trending, and analysis.
- Write scripts to automate operations and server management.
- Coordinate with other teams to provide assistance in identifying, reporting, and resolving defects.
Requirements:
- Hands-on 5+ years of recent experience in a customer-facing role with shifts or being on call working with Linux, AWS, and Networking (Cisco... etc).
- Strong problem-solving skills and the ability to methodically solve business and technical, and performance problems using innovative approaches.
- Proven experience working with cloud technologies (AWS, Azure), Linux, Networks, Telecommunication Protocols (SIP, SMP).
- Understanding of web technologies (APIs, HTTP... etc).
- MySQL experience (basic administration & setup, SQL queries, some performance awareness), and preferably SQL Server also.
- Fluent in English with excellent writing/editing and verbal communication skills.
About Unifonic:
Unifonic was founded in 2006 to provide cloud-based communication tools to business customers and enables integration of text and voice-based solutions through its API platform. Therefore, Unifonic eliminates the need for costly hardware infrastructure making business communication simple, fast, and cost-effective.
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