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Al-Futtaim Job in UAE: Service Excellence Coordinator

By: Majid Al FuttaimLast update:
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Applicant criteria

ResidenceUnited Arab Emirates
NationalityNo specific nationality required
SpecialityBusiness
Age
  • No specific age required
Years of Experience
  • 2-3
Gender
  • Both

Opportunity criteria

Job Type
  • Full time
Job FieldsCustomer Service, Call Center Jobs, and Secretary
Opportunity FieldMarketing, Business and Finance, Entrepreneurship and Innovation
Job locationUnited Arab Emirates (Dubai)
Needed documentsCV, Cover Letter
Deadline2023-02-24

Opportunity description

Al-Futtaim is offering a job opportunity in Dubai, UAE as a Service Excellence Coordinator, is responsible for raising Purchase Requisitions and Purchase Orders for all none merchandise products & services within MAFL and maintain a clear and updated tracker for all POs per department. The role is to ensure the standard process is followed and centralized

Duties & responsibilities

Responsibilities will include, but will not be limited to the following:

Operations:

  • Raise Purchase Requisitions and Purchase Orders for non-merchandise products and services requests (Operations, IT, Finance, Marketing, HC etc.)
  • Complete GRN in the system upon confirmation of services/goods receipt
  • Generate Sales Orders for all packaging intercompany transfers
  • Create consumables products item code in the system inventory as and when required
  • Raise requests and follow up the requests related to vendor management

Standards:

  • Maintain updated tracker of all Purchase Requisitions & Purchase Orders raised
  • Review open PO to ensure the required follow up is done with concerned department and service provider
  • Contribute and support the business in achieving the Dare Today, Change Tomorrow sustainability strategy

Customer:

  • Ensure POs are raised within the agreed time frame and communicate with the concerned stakeholders to solve any obstacles
  • Work closely with all internal departments and external suppliers to build and develop professional working relationships.

Eligibility criteria

  • Graduate in business administration or related field

Experience:

  • 2-3 years’ experience in an admin role
  • Retail industry experience is preferred

KPIs:

  • Service Level Agreement
  • Data Accuracy
  • Sustainability Initiatives

Functional/ Technical Competencies:

  • Compliance and quality assurance knowledge
  • Detail orientation
  • Reporting skills
  • Systems savvy
  • Sustainability Initiatives

About Al-Futtaim:

Al-Futtaim’s family business traces its origins back to the 1930s on the banks of the Dubai Creek, a trailblazer for innovative trading concepts designed to enrich lifestyles. Today, Al-Futtaim is present in 29 countries, represents over 200 companies spanning the automotive, finance, retail, and real estate industries, and it is now 42,000 people strong. Currently spanning the automotive, finance, retail, and real estate industries, Al-Futtaim’s diverse and far-reaching portfolio of brands and companies are ever-present in people’s lives, from the shores of Singapore to the sands of the UAE.

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