Job vacancy at Al-Futtaim Group in Egypt: Customer Service Officer

Al-Futtaim is offering a job opportunity as a Customer Service Officer- Mall of Egypt to ensure the delivery of smooth, efficient and consistent best practices of the functions of the Customer Service Desk. You will be responsible for delivering bespoke processes and procedures of the overall Customer Service Program by providing all Customers with excellent services and ensuring that their expectations are constantly met. 

1. To ensure smooth and efficient operations at the Customer Service desks by providing all Customers with bespoke quality services and ensuring that their expectations are constantly met.
2. To have a high level of product knowledge of the property and its facilities as well as the city where the asset is located.
3. To handle general inquiries received at the Customer Service desks from internal and external Customers. 
4. To ensure that the Customer Service Team leader and Supervisor are updated and informed about all feedback received from Customers at the Customer Service desks.
5. To answer telephone calls at the Customer Service desks for any queries.
6. To capture and log all customers' requests and complaints in the system.
7. Handle Customer complaints according to the department’s processes and SOPs.
8. Prepare shift closing at the end of each shift, ensuring their individual reports are tallying in balance and correctly recorded. Ensure all cash is securely deposited at the end of each shift according to the department’s processes and SOPs.
9. To ensure that the cash-in-hand is securely handled at all times according to the department’s processes and SOPs.
10. Assist fellow Customer Service Officers, whenever required.
11. To carry out meet and greet duties, whenever required, for tour related groups, schools etc.
12. To provide accurate information to Customers related to running promotions set by the Marketing department and ensure execution as per the set SOP.

1. A bachelor degree in any discipline
2. At least 1 year of customer service experience or in a customer-oriented role.
3. Proficiency in English language is a must (written & spoken), secondary language (Arabic) is preferred.
4. Proficiency in using Microsoft Office applications.

About Al-Futtaim:

Al-Futtaim’s family business traces its origins back to the 1930s on the banks of the Dubai Creek, a trailblazer for innovative trading concepts designed to enrich lifestyles. Today, Al-Futtaim is present in 29 countries, represents over 200 companies spanning the automotive, finance, retail, and real estate industries, and it is now 42,000 people strong. Currently spanning the automotive, finance, retail, and real estate industries, Al-Futtaim’s diverse and far-reaching portfolio of brands and companies are ever-present in people’s lives, from the shores of Singapore to the sands of the UAE.

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