Job vacancy at Al-Futtaim Group in Egypt: Customer Service Supervisor

Al-Futtaim is offering a job opportunity in Egypt as a Customer Service Supervisor. The position is responsible for the overall execution and delivery of bespoke Customer Service Program in SMBU assigned operating asset ensuring all customers get excellent level of services and that their expectations are constantly met or exceeded.

1. Work closely with Customer Service Manager and assist in implementing a comprehensive Customer Service Program across assigned operating assets. 
2. Assist the Customer Service Manager in developing, amending and updating the customer service manual as and when required and ensure that it is implemented on a timely basis across assigned operating assets. 
3. Liaise with internal and external customers to identify areas for improvement and make recommendations for customer service level improvements. 
4. Ensure that the Customer Service Team complies with the established policies and procedures for smooth day to day functioning of the Customer Service operations across assigned operating assets. 
5. Responsible for Customer Service Team’s performance in achieving the set service deliveries, established Key Performance Indicators, Service Level Agreements and quality standards in order to maximize customer satisfaction and experience. 
6. Supervise regular departmental training, ensuring that all training is accurately imparted and documented for tracking and audit purposes. This includes training to new recruits. 
7. Represent the Customer Service Department internally as well as externally in absence of the Customer Service Manager and act as replacement for Customer Service Team Leader as a backup to ensure continuity of customer services.

• Bachelor’s degree in Business Administration / Marketing / Communications / PR or equivalent.
• Minimum 4 – 6 years’ progressive experience in Customer Service field preferably in a reputed Retail / Hospitality / Event Management companies in Egypt.

About Al-Futtaim:

Al-Futtaim’s family business traces its origins back to the 1930s on the banks of the Dubai Creek, a trailblazer for innovative trading concepts designed to enrich lifestyles. Today, Al-Futtaim is present in 29 countries, represents over 200 companies spanning the automotive, finance, retail, and real estate industries, and it is now 42,000 people strong. Currently spanning the automotive, finance, retail, and real estate industries, Al-Futtaim’s diverse and far-reaching portfolio of brands and companies are ever-present in people’s lives, from the shores of Singapore to the sands of the UAE.

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