Al-Futtaim Jobs in Egypt: Workplace IT Operations Team Leader

Al-Futtaim is offering a job opportunity in Egypt as a Workplace IT Operations Team Leader. The Workplace Operations Team Leader is responsible for the leadership and management of a support team and for the day-to-day management of IT Operations in relation to end user computing (EUC) and service requests.

1. Responsible for effective preparation, installation, configuration, operation and maintenance of site IT hardware, software, and related infrastructure
2. Resolve challenges, provide direction, and allocate resources
3. Provide regular status updates to multiple levels of management
4. Work with other regional IT team members to create, measure and report progress towards established key performance metrics

Minimum Qualifications/Education:

• Degree in a relevant subject or equivalent experience
• ITIL Foundation v3/v4
• At least one relevant industry recognised certification (E.g. Microsoft, AWS, Cisco)

Minimum Experience:

• Minimum of 5 years’ experience working in the technology domain (Service Desk/EUC/Desktop/Systems)
• Minimum 5 years’ experience in managing a team of support staff
• Minimum 5 years’ experience in a high-volume, customer facing environment

Personal Characteristics and Required Background:

1. Strong leadership skills
2. Excellent verbal and written communication skills
3. Ability to adapt communication techniques to suit the needs of different individuals
4. Demonstrated experience of leading a technical support team within an enterprise level organisation
5.  Sound knowledge across technologies including Microsoft products such as Microsoft 365 and End User devices
6. Experience in use of ITSM systems (ServiceNow highly desirable)

About Al-Futtaim:

Al-Futtaim’s family business traces its origins back to the 1930s on the banks of the Dubai Creek, a trailblazer for innovative trading concepts designed to enrich lifestyles. Today, Al-Futtaim is present in 29 countries, represents over 200 companies spanning the automotive, finance, retail, and real estate industries, and it is now 42,000 people strong. Currently spanning the automotive, finance, retail, and real estate industries, Al-Futtaim’s diverse and far-reaching portfolio of brands and companies are ever-present in people’s lives, from the shores of Singapore to the sands of the UAE.

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