Al-Futtaim Jobs in Egypt: Workplace IT Support Engineer
Applicant criteria
- No specific age required
- Both
Opportunity criteria
- Full time
Opportunity description
Al-Futtaim is offering a job opportunity in Egypt as a Workplace IT Support Engineer. will be providing site and remote based technical support, conducting maintenance & troubleshooting activities as part of a dedicated regional team within the wider Infrastructure & Operations team that supports the entire organisation.
Duties & responsibilities
- Provide staff with remote and onsite support when required
- Delivering against IT processes including Incident, Request, Change, Problem and Knowledge Management
- Provide prompt solution-based support, prioritising tasks through the day
- Data entry into ITSM system for reference or further escalation if required
- Taking part in team initiatives, mentoring and sharing of knowledge
- Responsible for maintaining and supporting end user devices (workstations, mobile and multi-functional devices)
Eligibility criteria
Minimum Qualifications/Education:
- Degree in a relevant subject or equivalent experience
- ITIL Foundation v3
- At least one relevant industry recognised certification (E.g. Microsoft, AWS, Cisco)
Minimum Experience:
- Minimum of 5 years’ experience working in the technology domain (Service Desk/EUC/Desktop/Systems)
- Minimum 5 years’ experience in a high-volume, customer facing environment
Personal Characteristics and Required Background:
- Excellent verbal and written communication skills
- Ability to adapt communication techniques to suit the needs of different individuals
- Demonstrated experience of providing technical support service within an enterprise level organisation
- Sound knowledge across technologies including Microsoft products such as Microsoft 365 and End User devices
- Experience in use of ITSM systems (ServiceNow highly desirable)
About Al-Futtaim:
Al-Futtaim’s family business traces its origins back to the 1930s on the banks of the Dubai Creek, a trailblazer for innovative trading concepts designed to enrich lifestyles. Today, Al-Futtaim is present in 29 countries, represents over 200 companies spanning the automotive, finance, retail, and real estate industries, and it is now 42,000 people strong. Currently spanning the automotive, finance, retail, and real estate industries, Al-Futtaim’s diverse and far-reaching portfolio of brands and companies are ever-present in people’s lives, from the shores of Singapore to the sands of the UAE.
See more available competition and awards on For9a
See more opportunities in Canada available on For9a