Associate IT Helpdesk Engineer in Saudi Arabia - 2026
Applicant criteria
- No specific age required
- 1-2
- Both
Opportunity criteria
- Full time
Opportunity description
Duties & responsibilities
Provide first and second-level support to end users.
Escalate appropriate issues within the team as necessary.
Ensure strict adherence to service level agreements.
Perform housekeeping and network maintenance activities.
Deploy new PCs, laptops, software, and peripheral equipment.
Research technical solutions in department-specific applications.
Remain courteous and patient with end users during all interactions.
Work as part of a team to consistently achieve team targets and improve operations.
Eligibility criteria
Hold a Bachelor's degree or diploma in computer science, information systems, engineering, or a related field (or an equivalent combination of education and experience).
Have experience working in a similar role as either IT support or on a service desk/help desk (advantageous).
Be self-motivated with an ability to thrive in a progressive IT environment.
Demonstrate the flexibility to adapt to new technologies seamlessly.
Possess a solid understanding of laptops, printers, Microsoft technologies, and Service desk systems.
Exhibit excellent customer service, interpersonal, communication, and organizational skills.
Show a strong capacity to multi-task in a demanding environment.