Community Feedback Mechanism Officer in Palestine - 2026
Applicant criteria
- No specific age required
- 2-3
- Both
Opportunity criteria
- Full time
Opportunity description
The company is seeking a Community Feedback Mechanism Officer to support the organization in strengthening a community-centered and accountable Community Feedback Mechanism (CFM). The role focuses on data and case management, maintaining accurate and up-to-date case records, coordinating classification and referrals, and contributing to the organization and preparation of data for regular reporting. The candidate will also support their team in documenting communications received through their CFM channels, identifying recurring trends, and contributing to the continuous improvement of feedback management processes.
Duties & responsibilities
Register and classify feedback, complaints, and requests received through CFM channels.
Conduct initial classification of feedback, complaints, and requests, and verify categorization in the case log.
Maintain and update the CFM database, ensuring accurate, complete, and consistent records.
Conduct basic data cleaning, deduplication, and systematic validation of CFM entries.
Assist in backlog data entry and verification of older or incomplete cases.
Support traceability and documentation of follow-up actions on cases, and coordinate with programmes teams to ensure closure of feedback loops.
Contribute to the preparation of monthly and quarterly factsheets and reports by extracting and organizing relevant data from the CFM database.
Eligibility criteria
Minimum 2 years of relevant experience in complaints and feedback mechanisms, accountability, or data-related roles.
Proficiency in Microsoft Excel, including the use of templates and basic analysis functions.
Familiarity with case management or data entry tools.
Experience in case intake, classification, referral, and documentation.
Fluency in Arabic and working proficiency in English (written and spoken).
Demonstrated respect for confidentiality and sensitive information.