Jobs in Kuwait: Customer Service Coordinator at Al Tayer Group
Applicant criteria
- No specific age required
- Both
Opportunity criteria
- Full time
Opportunity description
Al Tayer Group, Kuwait offers a job for the position of a customer service coordinator. The position holder will provide attentive assistance to the Online fulfillment team as required, by assigning pick requests, preparing the merchandise for dispatch, assisting with resolving customer inquiries and grievances, and ensuring that all online fulfillment requirements are handled in an orderly fashion.
Duties & responsibilities
- Support a team of gift wrap, tailoring, and support with any customer service representative tasks assigned to you, providing guidance, training, and performance feedback.
- Encourage a positive work culture that encourages teamwork, excellence, and a customer-centric mindset.
- Schedule staffing to ensure adequate coverage during peak times.
- Be up to date with store marketing activities, events, and promotions and ensure proper planning to ensure the department runs smoothly.
- Coordinate with the tailoring department to ensure timely and high-quality alterations for customers.
- Address customer fitting requests and manage tailoring appointments efficiently.
- Coordinate special requests and exclusive services for high-profile clientele.
- Maintain detailed knowledge of the activities of the day and alert the relevant Manager to any potential problems.
- Assist customers with all inquiries both stores related and non-related and provide information about the store.
- Answering calls both internal and external and providing the required information.
- Support contact for customer inquiries and concerns.
- Collaborate with various departments to resolve customer issues promptly and maintain a positive shopping experience.
- Entering customer data from source documents within time limits (all trackers/records).
- Compiling, verifying accuracy, and sorting information to prepare for computer data entry.
- Reviewing data for deficiencies or errors, correcting any incompatibilities, and checking output.
- Generate reports as needed daily/weekly/monthly.
- Liaise professionally with all internal departments over inquires and issues raised by customers (Call Centre, Bloomingdales Store Staff/Managers, Concessions/Partners, Security).
- Work independently, part of a team, and self-motivated.
- Ensure that the in-house processes and procedures are always adhered to.
- Exceed customer expectations and provide solutions to problems. Evaluating and providing solutions and suggestions for continuous improvement.
- Friendly and tactful personality utilizing.
- Problem-solving, ability to use different systems (Staff/SIM/Salesforce/POS/Microsoft Word/Excel/Email).
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Eligibility criteria
You must have:
- College or university degree.
- Good timekeeping.
- Hit KPIs, productivity targets, SLAs, and targets.
- English, Written, Oral Communication – Arabic is a plus.
- Proven experience in a customer service role within the luxury retail sector.
- Strong organizational and multitasking skills.
- Excellent communication and interpersonal abilities.
- Problem-solving skills and the ability to remain composed under pressure.
About Al Tayer Group:
As a leader in luxury retail in the Middle East, Al Tayer Group's retail division, Al Tayer Insignia, hosts a portfolio of some of the world’s best luxury brands in the fashion, jewelry, home, and department store categories. Complementing its position in luxury retail, Al Tayer Insignia has also built new frontiers in lifestyle retail, representing leading brands in the Beauty, Home, Fashion, and Hospitality sectors. Our brands include Bloomingdales, Harvey Nichols, and Armani to name just a few.
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