Job as Digital Native Lead - Data at Microsoft
By: microsoftLast update:
Applicant criteria
NationalityNo specific nationality required
SkillsProficient in written and oral English communication, اجادة اللغة الإنجليزية تحدثاً و كتابة, مهارات الذكاء الإصطناعي, AI skills
Age
- No specific age required
Gender
- Both
Opportunity criteria
Job Type
- Full time
Job FieldsInformation Technology Jobs
Opportunity FieldTechnology and Programming
Job locationPortugal (Lisbon)
Needed documentsCV
Deadline2024-02-24
Opportunity description
Microsoft offers a full-timejob opportunity for the position of digital native lead - data who will work with the Digital Native customer and Customer Service and Support (CSS) engineers to manage complex, reactive support scenarios. In the Customer Service & Support (CSS) team, Microsoft is looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot, and solve highly complex customer technical issues. This opportunity will allow you to accelerate your career growth by honing your problem-solving, collaboration, and research skills, and developing your technical proficiency.
Duties & responsibilities
You will be responsible for:
- Response and Resolution:
- Investigate and solve highly complex customer technical issues and serve as the technical escalation point of contact for other engineers to resolve cases.
- Own and drive critical customer escalations for reactive support delivery.
- Maintain and manage blockers or identified critical issues that require senior leadership decisions.
- Engage with the account team to drive long-running, high-priority cases to successful closure.
- Provide Service Health Metrics Reporting, highlighting risks for both parties.
- Manage and monitor high-risk cases, proactively working to remove blockers on cases flagged to prevent customer dissatisfaction.
- Own and drive any support experience improvement programs.
- Readiness:
- Take initiative in building communities with peer delivery roles and share knowledge through readiness programs, technical coaching, and mentoring of others.
- Deepen technical and professional proficiency to enable the resolution of highly complex customer issues through training and readiness.
- Product/Process Improvement:
- Act as a trusted advisor to the product group/ engineering teams.
- Champion customers to ensure correct resources are engaged and the customer has management visibility if needed.
- Business Integration:
- Utilize business and technology insights to help shape strategy when engaging customers, partners, and teams.
- Guide the account team in navigating the support organization successfully.
Eligibility criteria
You must have:
- English language, with confidence in reading, writing, and speaking.
- A good command of Portuguese OR Spanish languages.
- Extensive experience with DBMS query languages, like SQL or Kusto query language (KQL).
- Proven experience supporting, deploying or managing native cloud applications.
- Proven experience providing direct customer support for technical issues related to cloud applications and infrastructure.
- AI experience or desire to expand AI skills.
- Ability to meet Microsoft, customer, and/or government security screening requirements.
- You are preferred to have:
- Proven experience with start-ups or technical incubators with a mix of architecture and technical lead roles.
- Any experience providing development consulting or support or application development.
- Track record of supporting reliable, highly available, and scalable cloud applications for customers.
Please note: This position will require you to:
- pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.
- work up to 100% from home.
About Microsoft:
Microsoft corporation is an American multinational technology company with headquarters in Redmond, Washington. It develops, manufactures, licenses, supports and sells computer software, consumer electronics, personal computers, and related services. Its best known software products are the Microsoft Windows line of operating systems, the Microsoft Office suite, and the Internet Explorer and Edge web browsers.
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