Grant Hyatt Jobs in Jordan: Assistant Manager Front Office

Grand Hyatt is offering a job opportunity as a full-time Assistant Manager Front Desk in Amman, Jordan.

1. Assists the Front Office Manager in all aspects of their duties
2. Assist Front Office Manager in execution of the management of staff
3.  Monitor Front Office personnel to ensure guests receive prompt, cordial attention and personal recognition
4. Monitor Front Office and particularly Guest Relations personnel, to ensure World of Hyatt members, known repeat guests and other VIPs receive special attention and recognition
5. Control the availability of rooms, rooms types, accuracy of room count and rate categories
6. Maximize occupancy, revenue and average rate while maintaining high service standards
7. Liaise with Housekeeping Department to ensure room image is maintained and the “Room Ready on Arrival” policy is adhered to
8. Liaise closely with Executive Housekeeper to ensure special guest needs, amenities and other room related requests are met
9. Be aware of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out
10. Know system recovery procedures
11. Interpret computer reports
12. Compile statistics for front office and provide reports relating to that area
13. Continually check the accuracy of room count
14. Approve upgrades and special amenities in absence of manager
15. Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees
16. Provide input for Front Office Departmental Meetings and deputizes in cases of absence
17. Promote Inter-hotel sales and in house facilities

• Bachelor’s degree/higher education qualification/equivalent in Hotel Management or any related field.
• Typically 4 - 6 years of Front Office experience including management experience.
• Demonstrated understanding of hotel operations
• Demonstrated commitment to a compliance and quality function.

About Hyatt:

Hyatt Hotels Corporation, commonly known as Hyatt Hotels & Resorts, is an American multinational hospitality company headquartered in the Riverside Plaza area of Chicago that manages and franchises luxury and business hotels, resorts, and vacation properties. Hyatt Hotels & Resorts is one of the businesses managed by the Pritzker family.

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